Semantic web applications to enhance the market opportunities of SMEs: The case of the NeP4B technology

This chapter contributes to the debate on Semantic Web applications as business-enablers by focusing the perspective of smaller business users. A case study investigates the benefits and the challenges of adopting an inter-organisational Information System based on Semantic Web identified by the members of a consortium of small ICT firms which collaborate in the provision of end-to-end services to their clients. Besides the opportunity of increased turnover, also appropriate technical skills, availability of a critical mass of digitalised information, change management competencies and innovativeness play a crucial role in driving the success of Semantic Web applications. These dimensions should be carefully considered when assessing the benefits of technological innovations based on Semantic Web, especially when addressing smaller businesses.