Design for controlling in distribution process redesign: Principles and methodologies through a case study

The last decade has seen the wide spread of the management principle
known as Supply Chain Management (SCM). This integrated way of thinking has
offered valuable improvement in nowadays management attitude, but there is still
something lacking, especially in the area of supply chain controlling, because there's
no redesign principle in the SCM body of knowledge which explicitly takes into account
the impact of a given (configuration or management) decision on the process
visibility and on the capability of assuring a rational behaviour in the operative
decision making. This paper aims at introducing a set of management principles
coupled with a new procedural arrangement of well-acknowledged methodologies
with the aim of improving cost and control performances while performing a distribution
process redesign. The main objective of the paper is then to provide
managers with a suitable and effective methodology to control costs and to process
visibility, which are deadly important especially in those industries in which
the critical activities are concentrated at the end of the logistic process . In order to
prove its effectiveness and usability, a successful application to a large multinational
company in the elevator business is here presented.