The Value and Management practices of Installed Base Information in Product-Service System

Increasing competitive pressures have pushed manufacturers to increase the value of their offerings through the provision of the so called Product-service systems. This shift results in an increased complexity of offerings and a higher degree of risk and responsibility taken by manufacturers about product availability, performance or product-enabled processes.
The paper investigates the impact and potential benefits of installed base information management practices on the offering of Product-Service Systems and on internal processes. A case study concerning an underwater system in a cruise vessel is presented: the data collected were used to develop a simple decision analysis tree, which allowed estimating the value of installed base information in the studied case.