Exploring the Key Enabling Role of Digital Technologies for PSS Offerings
Contributo in Atti di convegno
Data di Pubblicazione:
2016
Abstract:
The adoption of digital technologies has been identified as crucial for manufacturers moving to service-based business
[18,27,28]. However, it is not clear how technological improvement are central to develop key capabilities for business and
service innovation [1]. This paper aims at filling this gap, focusing on the following aspects: 1) the key capabilities enabled by
digital technologies to support servitization transformation; 2) the relationship between each specific value proposition and those
capabilities. To ground our findings on extant research, we adopt the classification provided by [19], and we refer to three
strategies, namely equipment suppliers, availability providers and performance providers.
[18,27,28]. However, it is not clear how technological improvement are central to develop key capabilities for business and
service innovation [1]. This paper aims at filling this gap, focusing on the following aspects: 1) the key capabilities enabled by
digital technologies to support servitization transformation; 2) the relationship between each specific value proposition and those
capabilities. To ground our findings on extant research, we adopt the classification provided by [19], and we refer to three
strategies, namely equipment suppliers, availability providers and performance providers.
Tipologia CRIS:
4.1 Contributo in Atti di convegno
Keywords:
Digital Technologies; Information management capabilities; Product-Service offering; PSS; Service-oriented Strategy;
Elenco autori:
Ardolino, Marco; Saccani, Nicola; Gaiardelli, Paolo; Rapaccini, Mario
Link alla scheda completa:
Titolo del libro:
Procedia CIRP
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